Jonathan Freedland describes his experience with UPS in sending a crate of stuff from California to Britain, including the admission of a UPS manager that the handling had been a "catalogue of errors". [Guardian]

Niles, Michigan resident received wet, broken, and delayed packages. Photos of badly stacked boxes in UPS truck. Sales of bumper stickers.

On international shipments, United Parcel Service charges the recipients with fees not disclosed to the shipper.

UPS did not deliver package on Friday because no one was home to sign for it, left no notice. Customer asked them to hold it for pick up on Monday, went, but package had gone out on truck. UPS sends message to customer's ISP, claiming their complaint e-mail is "a violation of federal regulations".