Describes the use of protocols in telephone triage, and discusses quality control and licensure.

Certification information and resources.

Article describing the skills necessary for telephone triage nursing, from a nurse active in the specialty.

Position statement from the American Nurses Association on the use of telecommunications in the delivery of health care services.

In-depth information on scope of practice and settings for telephone triage, from the Pennsylvania State Nurses Association.

Offers online continuing education course covering the basics of telephone triage nursing. Includes sample protocols.

Offers multiple links, including an online journal, CEUs, and certification information.