Offer help desk, referral tracking and customer support systems.

Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.

Offers an outsourced, Web-based customer service system that learns from the customer's questions.

Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.

Web-based multi-functional help desk software.

A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.

Completely Web-based help desk, ticketing service, and request management software.

Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.

Background, and information about help desk software.

Web-based help desk software with Microsoft Access and MS SQL integration.

Browser-based email management and trouble ticket system.

Provides an internet based open source help desk software in a hosted and managed environment.

Automates online customer support and knowledge base creation through the Internet.

Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.

Web-based PHP and MySQL support ticket system.

An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.

Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.

Provides online customer support solutions with email support, asset management, and trouble ticket.

Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.

US based implementer of HEAT software for help desk and customer service.

Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.

A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.

Offers web-based automated support solutions for IT management, customer care and call centres.

Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.

FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.

Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.

Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.

A web-based application that allows to track support issues via a Microsoft web server.

Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.

Enterprise class open source helpdesk and servicedesk software.

Features include problem tracking, auto escalation, FAQ builder and embedded customer database.

Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.

Help desk specifically for recording and monitoring requests for repairs or other works at properties.

A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.

Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.

Affordable web-based help desk application and database.

Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.

Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.

Help desk and change management (web-enabled) software used by government and corporations around the world.

Web based help desk software for automating business processes across global enterprises.

A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.

A browser based help desk and asset management set, with optional customization offered.

Web based job tracking and asset management software.

Help desk and issue tracking software with knowledge base, email notification and escalation functionality.

Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.

Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.

Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.

Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.

Free, web based help desk software written in ASP. Offers email notification and reporting features.

Provides real-time management reporting and problem resolution.

Offer an application for tracking and managing both customer support issues and internal work items.

An industry standard internal and external helpdesk written in ASP and customised for the Internet.

A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.

An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.

Provides Web-based software for online customer service, help desk and customer relationship management.

Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.

A web based IT help desk which includes trouble tickets, problem history and a system FAQ.

Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.

Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.

Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.

Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.

Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.

A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.

Offers helpdesk software with change management, SNMP network auditing and monitoring.

Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.

Helpdesk software with options for software and hardware inventory management.

Offers fully web-enabled and fully customizable helpdesk software.

Introduces the developers of the web based Spectrum HelpDesk customer support system.

Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.

Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.

Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.

Software for Web based customer support, escalation and bug tracking.

Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.

Develops 100% web-based customer support software solution.

Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.

Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.

A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.

Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.

Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.

Open source web based help desk system written in Perl for Unix and Windows servers.

A help desk offering tracking and asset management functionality.

Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.

Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.

Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.

Organize and track support e-mail calls with help desk software.

Customizable help desk based upon the Microsoft .Net Framework.

A free ASP based support and trouble ticket system, including instant download.