This is a tutorial on agents with particular emphasis on applications in the telecommunications industry.

Link to an introductory article by Pattie Maes, a renowned researcher on software agents.

An informal and brief overview with links to more information.

"Researchers at Indiana University (IU) are part of a growing community that believe that the dumb-agent approach will both enable Artificial Intelligence (AI) researchers to build more intelligent systems and enable cognitive scientists to study intelligence more broadly." Published in Crossroads, the ACM student magazine.