Offers call routing technology for dealer locator Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.

Erlang traffic planning formulas and add-ins for Microsoft Excel.

Offshore call centre providing outsourced Call Center services based out of the Philippines.

UK trade association representing the call and contact centres.

Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.

Chez Convergys, nous fournissons des solutions d'entreprise qui vous permettent d'?blir des connexions rentables avec vos clients.

Convergys fornisce soluzioni aziendali che vi consentono di creare rapporti redditizi con i vostri clienti.

Provides call center management services.

Philippine based telemarketing specialists offering inbound and outbound services, offshore outsourcing, call center management and customer support.

Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.

Agent and supervisor call center training on the web or CD-ROM.

Timeshared network based telesales dialing system.

UK based outsourced call centre services provider offering inbound and outbound solutions.

Contact center simulation-based training program for customer service, sales and coaching.

Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.