"TQM And Organizational Change And Developmen
Article examines Total Quality Management (TQM) as large-scale systems change.
Continuous Process Improvement Bibliography
http://www.archives.gov/research_room/alic/staff_resources/organizational_change_bibliography/contin
National Archives and Records Administration, The National Archives Library's recommended informational resources regarding Continuous Improvement
Process Management Bibliography
http://www.archives.gov/research_room/alic/staff_resources/organizational_change_bibliography/proces
National Archives and Records Administration, National Archives Library's recommended informational resources regarding Process Management
Total Quality Management
With the advent of the ISO 9001 Quality Management System Standard, the philosophy of Total Quality management is coming back. This site is a basic tutorial of the TQM concept(s).
Total Quality Management Bibliography
http://www.archives.gov/research_room/alic/staff_resources/organizational_change_bibliography/total_
National Archives and Records Administration, The National Archives Library's recommended informational resources regarding Total Quality Management (TQM)