Describes a 1997 benchmarking study issued by the National Performance Review (NPR). Provides practical information about organizational performance measurement.

Describes performance management as a systematic process that includes planning, monitoring, developing, rating, and rewarding.

Provides four approaches to measuring employee performance, two at the individual level and two at the team level.

Looks at team needs and how team results will help the organization.

Describes the advantages of measuring and rewarding results versus activities.

Describes a method of balancing internal and process measures with results and financial measures.