Association of Field Service Managers. Dedicated to furthering the knowledge, understanding and career development of executives, managers and professionals in the services and support industry.

CDMBA helps customer database management professionals identify the best business practices and compare operating performance.

Help Desk Institute (HDI) provides targeted information about the help desk and customer support industry.

ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.